Ordering

• Do you take American Express/Discover cards??

  Unfortunately, we're unable to directly process payments through American Express or Discover cards. However, you can still use these cards by purchasing through PayPal (no account required) or Google Pay at checkout. These secure platforms will allow you to complete your purchase using your pref...

• How do I use a coupon code or promo code?

  You can enter your coupon or promo code in one of two places: 1. Directly in your shopping cart.     ✅  Click on "Add Coupon"to apply your code before proceeding to checkout. 2. At Checkout.      ✅ Look for the"Promo / Gift Certificate" field and enter your code. It is located on the right side...

• I can't find my previous orders

  We've made some changes to our website which might have affected access to placed orders before April 30th, 2019. As a result, some older orders might appear differently or may not be visible in your account. If you need help locating a previous order or need any previous invoices, our Pet Exper...

• When will my order ship?

  All orders are processes and shipped within one business day. Please note that we do not ship on weekends or statutory holidays, so orders placed during those times will be processed on the next business day. Once your order is on its way, you'll receive a shipping confirmation with tracking det...