International Shipping and Returns

• Can I return my international order?

  Unfortunately, due to the cost and logistical complexity of processing international returns, we are not able to offer any returns for our international customers at this time. We appreciate your understanding. Sealed products have a long shelf life, so even if you don’t need them right now, you...

• Do I need an import permit?

  Lately, some NHV customers from Australia have been requested to provide an Import Permit to the Australian Quarantine in order to clear their packages when they have a high value. To avoid any potential delays or issues, we recommend that all Australian customers placing an order over USD 300 a...

• How do you ship international orders?

  Our international shipping is handled by various couriers, including DHL, UPS, and others. Typically, it takes 7 - 10 business days for an order to be delivered. However, in some cases, the delivery time may be extended due to customs clearance procedures. Please note that customs delays are bey...

• What countries do you ship to?

  We ship globally to pet parents and pet professionals around the world. We have shipped to the following countries: Asia: Bahrain, China, Hong Kong, India, Indonesia, Israel, Japan, Kuwait, Malaysia, Philippines, Saudi Arabia, Singapore, South Korea, United Arab Emirates. Europe: Austria, Belgi...

• Will I have to pay taxes or duties?

  Please note that additional fees may apply to your order that are not included in the shipping costs. These charges are imposed by your country’s government; neither NHV nor the courier sets or controls them. The courier handling your delivery is responsible for assisting with the customs cleara...